Effective Customer Service is one of the critical drivers of ensuring customer satisfaction and this needs a good Helpdesk solution to track customer requests. Smart LAP Helpdesk helps you track requests sent by customers (as well as employees) through their lifecycle.
Bot Assistant
- Customers can chat with a Bot online or via WhatsApp to send requests
- They can also use the Bot for getting information as well as FAQ answers
- Customize the workflow of the bot as per your requirement
Request Workflow
- Create different Request Types for different customers and employees
- They can be routed to different people, with approvers & escalation matrix
- Simple customizable setup to create and manage request workflows
Request Tracking
- 3 level escalations after the given timelines based on the escalation matrix
- Customer can reopen or confirm completion of closed requests
- Dashboards and analysis of team performance based on quality & time
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- No Credit Card Required
- Quick & Simple Setup with Support