Productivity <> Performance

Productivity is a measure of how efficient you are and so it focuses on the Quantity and Speed of results. But Performance is a larger measure of how well you achieve your goals and so it also focuses on the Quality of results.

There are a lot of tools that monitor Productivity by creating Plans and monitoring actual completion Timelines. This was fine when tasks were simple & repetitive. But today's businesses are exceedingly dynamic and so tasks are much more complex and demanding. So, just completing the task on time is not enough, the work should also be of high Quality.

How can we Accelerate Performance?

Performance is a holistic measure and to Accelerate it we need all stakeholders - Customers, Employees & Management - to collaborate together. However, all of them are managed using separate tools. Marketing, Customer Service, Operations, HR & Finance all have different tools which do not integrate easily with each other. This creates duplication of work, islands of data, isolated processes, low visibility and siloed thinking.

Smart LAP has created a single solution that brings together Customers, Employees & Management on to the same platform. Each feature are designed to be used by at least 2 (and some by all 3) stakeholders. Not just that, the data is shared across features so that the actions in one trigger alerts or changes in the others. This ensures that the right information is available at the right time to the right users.

Smart LAP has WhatsApp Actions to speed up work and processes designed to simplify Quality measurement. As a result of all this, you get Accelerated Performance!